Naga Counsel is committed to handling all personal information with care, transparency, and respect. This policy explains what we collect, why we collect it, how we use it, and the rights you hold under Thai and applicable data protection law. If you have any questions, please write to us at [email protected].
1. Introduction & Scope
This Privacy Policy applies to all personal data collected by Naga Counsel ("we", "us", "our") through our website at nagacounsad.biz, through telephone enquiries, and through the delivery of our pension legal services. It covers visitors, enquirers, and clients.
We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand and, where applicable, with international data protection standards.
2. Data We Collect
Information you provide directly
- Full name and preferred form of address
- Email address and telephone number
- Details of your pension matter as shared during an enquiry or engagement
- Correspondence sent to us by email, phone, or post
Information collected automatically
- Browser type, device type, and operating system
- IP address and approximate geographic location
- Pages visited, time spent, and referring website
- Cookie identifiers (see our Cookie Policy)
Information from third parties
We may receive limited data from analytics providers (such as Google Analytics) or advertising platforms used to understand how visitors reach our website. This data is aggregated and not linked to identifiable individuals without your consent.
3. Legal Basis for Processing
We rely on the following legal bases under the PDPA:
- Consent — for analytics and marketing cookies, and for sending you updates you have opted into.
- Contract — to carry out the services you have engaged us to provide.
- Legitimate Interest — to respond to enquiries, maintain our website, and protect the security of our systems.
- Legal Obligation — to comply with our professional obligations and applicable Thai law.
4. How We Use Your Data
- To respond to enquiries and schedule consultations
- To deliver the pension legal services you have requested
- To prepare, submit, and follow up on legal correspondence on your behalf
- To send you service updates and relevant information during an active matter
- To comply with our professional and regulatory obligations
- To improve the usability and content of our website
- To maintain records as required by law
5. Data Sharing & Third Parties
We do not sell your personal data. We share data only where necessary:
- Service providers — such as email hosting, document storage, and website analytics, who process data only on our instruction.
- Regulatory bodies or courts — when required by law or professional obligation.
- Counterparties in your matter — only with your prior knowledge and authorisation.
All third-party processors are required to maintain appropriate security standards and to use your data only for the specified purpose.
6. Data Protection & Security
We take reasonable and proportionate steps to keep your information secure:
- Encrypted email and file transfer for sensitive documents
- Password-protected and access-controlled file systems
- Restricted access to personal data on a need-to-know basis
- Regular review of our data handling practices
In the unlikely event of a data breach that poses a risk to your rights, we will notify the Office of the Personal Data Protection Committee (PDPC) within 72 hours and will contact affected individuals without undue delay.
7. Data Retention
We retain personal data only as long as necessary for the purpose it was collected, and no longer than required by law or professional rules:
- Enquiry-only contacts — 12 months from last contact if no engagement follows.
- Client matter files — 7 years from matter closure, in line with Thai legal professional standards.
- Analytics data — aggregated; retained for up to 26 months.
- Cookie consent records — 12 months from consent.
8. Cookies
Our website uses cookies to ensure basic functionality, understand how visitors use the site, and (where you have consented) to support marketing analytics. For a full explanation of the cookies we use and how to manage them, please see our Cookie Policy.
9. Your Rights
Under the PDPA, you have the right to:
- Access — request a copy of the personal data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — request deletion of your data where there is no lawful basis for continued retention.
- Restriction — ask us to pause processing while a query is resolved.
- Data Portability — receive your data in a structured, machine-readable format where technically feasible.
- Object — object to processing based on legitimate interest, including direct marketing.
- Withdraw Consent — at any time, without affecting the lawfulness of prior processing.
To exercise any of these rights, write to us at [email protected]. We will respond within 30 days. We may need to verify your identity before processing the request.
If you are unsatisfied with our response, you may lodge a complaint with the Office of the Personal Data Protection Committee (PDPC), Ministry of Digital Economy and Society, Thailand.
10. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies independently.
11. Children's Privacy
Our services are intended for adults aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
12. International Data Transfers
Your data is primarily stored and processed within Thailand. Where any processing occurs outside Thailand, we ensure that appropriate safeguards are in place consistent with the PDPA's requirements for international transfers.
13. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Continued use of our website after a change constitutes acceptance of the updated policy.
14. Contact Us
For any privacy-related questions or requests:
- Email: [email protected]
- Address: Naga Counsel, 240 Mittraphap Road, Mueang, Khon Kaen 40000, Thailand
- Phone: +66 43 327 6915