What people say after working with us.
These accounts come from individuals who brought us a pension concern and trusted us to handle it with care. We share them so you can judge for yourself what working with Naga Counsel looks like in practice.
Back to HomeRecent client feedback
Dates reflect when each engagement was completed. All reviews are from actual clients.
Wanchai Phromma
Khon Kaen, retired civil servant
I had been trying to resolve a payment discrepancy with my government pension for over a year before I contacted Naga Counsel. They were calm about it, asked the right questions, and within a few weeks I had a clear picture of what had gone wrong and what needed to happen. They handled all the paperwork and kept me informed. I did not feel rushed or confused at any point.
May 2025
Siriporn Kanchanachot
Udon Thani, private sector retiree
The Pension Safeguard Review gave me something I did not expect: genuine reassurance. I thought I had a problem, but after the review I understood that my situation was more straightforward than I had assumed. The written summary they gave me was clear and something I could keep for reference. Worth every baht for the peace of mind alone.
April 2025
Robert Harrington
British national, Chiang Mai resident
As a foreign national with a UK pension and residence in Thailand, I needed someone who understood both sides of the situation. Naga Counsel handled my correspondence with the UK pension authority directly and explained the responses in plain terms. The process took about two months. They were honest from the start about what was realistic and what was not, which I appreciated.
May 2025
Narong Thongchai
Maha Sarakham, former teacher
I came to them with a dispute over my teacher's pension that had been dragging on for quite a while. The Full Pension Guardianship service covered everything — they prepared all the submissions, followed up with the relevant authority, and gave me a clear written update every few weeks. The matter reached a resolution I was satisfied with. I felt looked after throughout, which matters when you are dealing with something this important.
April 2025
Pimchanok Laosuksri
Roi Et, social security claimant
The correspondence they submitted on my behalf was handled much more effectively than anything I had managed on my own. I had been getting form responses for months. After Naga Counsel took over the letters, the responses became more substantive. The process took about six weeks and ended with a result that addressed my concern. I would recommend their Protection Support to anyone in a similar position.
May 2025
Ananya Chotirosseranee
Khon Kaen, company pension dispute
I was referred to Naga Counsel by a colleague who had used them previously. The Pension Safeguard Review they carried out was thorough and the summary they produced was genuinely useful — it identified something my former employer had calculated incorrectly, which I would not have spotted on my own. I have since moved on to the Protection Support service to have that addressed formally.
May 2025
A closer look at three client journeys
A discrepancy identified before it became a dispute
The Situation
A retired civil servant in Khon Kaen noticed that her monthly pension payments had been lower than expected since the previous year. She had raised it with the relevant office but received no satisfactory explanation.
What We Did
We carried out a Pension Safeguard Review, examining her calculation records and entitlement basis. We identified an administrative error made at the point of retirement processing and prepared a clear written summary explaining the discrepancy.
The Outcome
With the summary in hand, she was able to proceed to a formal query with confidence. The matter was resolved without escalation. Total time: approximately three weeks from first contact to written summary.
"I finally understood what had happened and had something in writing that showed it clearly." — Client, Khon Kaen
Pension fund correspondence for a foreign national
The Situation
A retired Australian national residing in Chiang Rai needed to address a query about his superannuation fund from overseas. Previous attempts to correspond directly had produced delays and confusion.
What We Did
We took over the correspondence under the Pension Protection Support service, prepared and submitted structured formal communications, and managed the follow-up process over approximately eight weeks.
The Outcome
The fund query was resolved and a confirmation was issued. The client received written updates throughout and a closing summary at the end of the engagement.
"They handled the back and forth professionally and I never felt left in the dark." — Client, Chiang Rai
Full representation in a contested pension entitlement
The Situation
A former school administrator in Roi Et was in a dispute with their pension fund over the calculation of years of service, resulting in a significantly reduced entitlement. The matter had been unresolved for over eighteen months.
What We Did
We took the case under the Full Pension Guardianship service. We reviewed the full employment and pension history, prepared a formal legal submission, and handled all correspondence with the fund administrator over approximately four months.
The Outcome
The fund revised the service calculation, resulting in an adjusted monthly entitlement. A closing report summarised the full engagement and the agreed outcome for the client's records.
"I had nearly given up. They were patient about it and took it seriously from beginning to end." — Client, Roi Et
A practice built on consistent care
190+
Pension matters handled
4.8
Average client rating
3+
Years in practice
1 day
Typical response time
Lawyers Council of Thailand
All legal staff hold active registrations in good standing with the Lawyers Council of Thailand.
Reach us directly
Phone
+66 43 327 6915Address
240 Mittraphap Road, Mueang, Khon Kaen 40000, ThailandOffice Hours
Monday – Friday: 9:00 – 17:30
Closed Thai public holidays
Would you like the same calm, attentive approach for your pension concern?
Reach out and tell us about your situation. We will listen carefully and explain clearly what we can do for you — with no pressure either way.
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